Shipping & Returns

To ensure the sustainability and positive impact of our mission, we kindly request that you carefully consider your purchase before making it. As a jewelry brand dedicated to empowering artisans and supporting their communities, our resources are focused on creating lasting change rather than covering return shipping costs.

With this in mind, we have implemented a 30-day return policy. This means that you have a generous period of 30 days after receiving your item to thoroughly assess its suitability and request a return if necessary. We encourage you to make an informed decision during this time, considering your preferences and needs, to minimize the need for returns.

We understand that exceptional circumstances may arise, and if there is a genuine issue with the product's quality or if it arrives damaged, we will gladly assist you in resolving the matter. Please reach out to our customer support team, and they will guide you through the appropriate steps to address the issue promptly and efficiently.

We appreciate your understanding and cooperation in adhering to our return policy, as it allows us to maximize our impact and further support the artisans and their communities. Your support and commitment to our mission are invaluable, and together, we can continue making a meaningful difference in the lives of these talented artisans.

To start a return, you can contact us at Please note that returns will need to be sent to the following address:

1528 Coronation Drive, London ON, N6G 5P6

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not Canada, shipping your goods may take longer than expected.

You can always contact us for any return questions at

Damages and Issues

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right.

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 3 day cooling off period

Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.


We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

If more than 15 business days have passed since we’ve approved your return, please contact us at